At Alphatron Marine you buy more than just a product or solution. We are keen to help to make your operation a success throughout the entire lifecycle of our products. For this reason, Alphatron Marine Service is on board from the very start. We offer a wide-ranging portfolio of customer support and after-sales services, specially adjusted to your vessels. With our worldwide network, we offer unparalleled service support 24/7, a stock of spare parts readily available at your convenience, and quick turnaround times to our customers for our own equipment and those of leading manufacturers. We are your worldwide partner for 24/7 service on board and on the mainland.
Our teams consist of the best professionals in the field of engineering and marine technicians. We find it very important that our engineers and technicians are up to date with the latest market developments and regulations. That’s why we train them in our own training academy, to refresh and expand their knowledge so that we can provide the best service to the customer.
Our main office is located in Rotterdam, the Netherlands. Here, over 350 colleagues are working daily to provide you the best service. With engineering and research departments close by, Alphatron Marine’s Service department is able to answer the most complex questions and issues in the shortest possible timeframe. To fulfill our customers’ need for short reaction times and understanding of local languages and cultures, Alphatron Marine is able to provide service from her other offices located in the ports of IJmuiden, Harlingen, Middelburg, Antwerp, Madrid, Hamburg, Rostock, Leer, Szczecin, Gdynia, Singapore, Houston, Willemstad, Busan, Johor Bahru, Port Klang and Cote d’Azur. Alphatron Marine and her subsidiaries carry out official service requirements,offshore surveys, annual performance and radio surveys. Besides delivery, engineering and installation, Alphatron Marine offers full maintenance support to shipowners worldwide. Do you want to know more? You can read more about our service options below.
Remote monitoring and maintenance
JRC/Alphatron Marine Rotterdam, Singapore and Houston has a fully equipped support centers where we are able to support vessels from the shore. Available services like first-line expert support, remote diagnostics, RMS, AlphaEye support and technical advice.
Maintenance - and service agreements
JRC and Alphatron Marine provides a full range of reliable maintenance and other services done by the best professionals in the field to keep your ships in operation, now and in the future.
Our spare parts department is here to help you at all times, organising the quick delivery of the parts you need, wherever you are in the world. We use know-how dedication, and efficient logistics to ensure that our spare parts are available whenever you require them on board.
For you, shipowners and operators, safety and efficiency are of the utmost importance. Vessels operate in demanding conditions and must meet strict safety standards. You look at vessel classification to help you to secure a license to operate, control and reduce safety and security risks, and comply with strict regulations. We are able to help you maintain these standards.
It is very unfortunate if you suddenly have to interrupt your activities caused by technical failure. That is why Alphatron Marine not only offers worldwide on-site service, but also has special technical repair centers with technical support from experienced technicians specialized in gyro support, electronic repair etc. You can read more about our technical repair center below.