Given the situation regarding COVID-19 virus and despite the limitations currently applicable, JRC and Alphatron Marine are fully operational. Because the majority of our products are made in our production facilities in Japan and Europe, we can still supply many items from stock. Our main products are also suitable for remote maintenance. This makes it possible to remotely diagnose the situation on board your ship and even solve malfunctions. Everything to limit the decommissioning of your ships.
Even during these extreme circumstances in which we find ourselves, the quality of our service remains at the level you are used from us. Our global support centers in Rotterdam, Singapore and Houston provide expert technical and operational help 24/7. Our monitoring and maintenance services ensure that our customers receive the expertise they need, when and where it is needed.
For example, we can offer you real-time virtual support on board via RMS (Remote Maintenance System), SSV (Smart Ship Viewer Mobile) and AlphaEye. With these systems you get help on board during critical and complex operations from certified experts and engineers.
This way you can be sure that we will do everything possible to guarantee safe sailing and continuity for our customers.
For more information about these real-time virtual support options, please visit our Remote monitoring and maintenance possibilities page or contact our sales department email@example.com. We are happy to help you!
3063 NH Rotterdam
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Improving customer intimacy on a global scale
4 November 2020 - During this COVID19-crisis, it is important that we can rely on our colleagues’ resilience and the confidence placed in us by our customers. With so few visits to customers on location, we are often forced to think along from a distance. Under these circumstances, professional expertise has become truly indispensable and our personal interactions with customers are more important than ever. We discussed this with Jeroen Kortsmit, who was appointed Group General Manager Key Accounts at JRC | Alphatron Marine on 1 July 2020.Read more
Remote monitoring and maintenance possibilities
22 April 2020 - As the COVID-19 virus continues to pose a threat in daily life and business operations, JRC/Alphatron Marine would like to serve our customers in the best and safest possible way in these challenging times.To limit the chance of spreading the virus, implementing a healthy work environment for both customers and employees is our priority. We contribute to this cause by offering a variety of remote monitoring and maintenance possibilities.Read more