Given the situation regarding COVID-19 virus and despite the limitations currently applicable, JRC and Alphatron Marine are fully operational. Because the majority of our products are made in our production facilities in Japan and Europe, we can still supply many items from stock. Our main products are also suitable for remote maintenance. This makes it possible to remotely diagnose the situation on board your ship and even solve malfunctions. Everything to limit the decommissioning of your ships.
Even during these extreme circumstances in which we find ourselves, the quality of our service remains at the level you are used from us. Our global support centers in Rotterdam, Singapore and Houston provide expert technical and operational help 24/7. Our monitoring and maintenance services ensure that our customers receive the expertise they need, when and where it is needed.
For example, we can offer you real-time virtual support on board via RMS (Remote Maintenance System), SSV (Smart Ship Viewer Mobile) and AlphaEye. With these systems you get help on board during critical and complex operations from certified experts and engineers.
This way you can be sure that we will do everything possible to guarantee safe sailing and continuity for our customers.
For more information about these real-time virtual support options, please visit our Remote monitoring and maintenance possibilities page or contact our sales department firstname.lastname@example.org. We are happy to help you!
3063 NH Rotterdam
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Alphatron Marine and Terma agree on further cooperation
25 November 2020 - As of 24 November 2020, Alphatron Marine B.V. and Terma A/S have formalized their relation by signing a Memorandum of Understanding (MOU). The MOU reaffirms the long-lasting cooperation between the two companies and expresses a mutual intention to strengthen and expand the partnership.Read more
Our service engineers are there for you, wherever you are
2 July 2015 - Whether you are in the Netherlands, India or Brazil, our service engineers come to you for system upgrades or to solve guarantee issues or any other system-related problems due, for example, to extreme weather conditions. Service engineer Dennis van den Akker: ‘We often hear people talking about our high standards, that we never say ‘no’ and that we always solve the problems we confront. And that was also the case, fortunately, when for the first time in my twenty-year career I was faced with a broadcasting system that went completely down after a routine upgrade.’Read more