Technical Support Engineer

Your role:

As a Technical Support Engineer, you will be the point of contact for technical questions about JRC and Alphatron equipment. You will support customers and colleagues worldwide via our helpdesk.

• Provide customer support by telephone and email.
• Register technical support questions.
• Follow up and handle tickets, including correct time registration.
• Evaluate and close support tickets, and contribute to the knowledge base.
• Ensure that questions that cannot be resolved remotely are forwarded to the appropriate department.

As you gain more experience, you will be challenged by increasingly complex issues:

• Provide support for advanced system designs and contribute ideas about integrations.
• Installation and commissioning support, remotely.
• Identifying and resolving complex malfunctions.
• Providing input for training courses and giving training courses to colleagues or customers.
• Maintaining contact with our regional and global service organisations, Product Management and R&D.
• Preparing technical updates and contributing to manuals and FAQs.

In this role, you will primarily provide second-line support for malfunctions and technical questions about our equipment on board ships worldwide. In addition, you will advise Sales, provide input for training courses and help to keep our knowledge base continuously up to date. 

No two days are the same, and you will continue to develop your skills.

One thing is certain: in this job, you will never stop learning!

Who will you be working with?

You will interact daily with:

• The Training department for setting up and conducting training courses.
• Sales and Warranty for advice and warranty questions.
• Other specialists, R&D and Product Management worldwide.
• Customers for analysing malfunctions.
• Service Administration for recording hours worked.

Who are you?

• MBO degree in Electrical Engineering or Maritime Technology;
• Relevant experience with navigation and communication systems is a must for this job.
• A proactive work attitude: you think in terms of solutions and work accurately.
• Customer and service-oriented.
• Strong communication and social skills.
• A full-time job;
• Terms of employment that match your responsibilities;
• Short lines of communication within the organisation and room for your ideas;
• Access to the online training platform for your own development;
• At least 25 days of holiday (for full-time employment);
• Extra leave days if you don't get sick;
• Option to purchase extra leave days;
• A good pension scheme with low employee contributions.
• Travel allowance and good accessibility by public transport or car (parking available).
• Partial working from home possible (in consultation and after induction period).
• Regular fun (team) activities.
• You work according to procedures.
• Good command of Dutch and English, both spoken and written.
• You live in the EU.

What do you get in return?

At Alphatron Marine, we take good care of our people. You can expect:

• Terms of employment that match your responsibilities;
• Short lines of communication within the organisation and room for your ideas;
• Access to the online training platform for your own development;
• At least 25 days of holiday (for full-time employment);
• Extra leave days if you don't get sick;
• Option to purchase extra leave days;
• A good pension scheme with low employee contributions.
• Travel allowance and good accessibility by public transport or car (parking available).
• Partial working from home possible (in consultation and after induction period).
• Regular fun (team) activities.

We prefer to recruit ourselves and therefore do not appreciate acquisition.