Given the situation regarding COVID-19 virus and despite the limitations currently applicable, JRC and Alphatron Marine are fully operational. Because the majority of our products are made in our production facilities in Japan and Europe, we can still supply many items from stock. Our main products are also suitable for remote maintenance. This makes it possible to remotely diagnose the situation on board your ship and even solve malfunctions. Everything to limit the decommissioning of your ships.
Even during these extreme circumstances in which we find ourselves, the quality of our service remains at the level you are used from us. Our global support centers in Rotterdam, Singapore and Houston provide expert technical and operational help 24/7. Our monitoring and maintenance services ensure that our customers receive the expertise they need, when and where it is needed.
For example, we can offer you real-time virtual support on board via RMS (Remote Maintenance System), SSV (Smart Ship Viewer Mobile) and AlphaEye. With these systems you get help on board during critical and complex operations from certified experts and engineers.
This way you can be sure that we will do everything possible to guarantee safe sailing and continuity for our customers.
3063 NH Rotterdam
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Warranty claims well monitored and solved quickly thanks to Warranty department
3 febrero 2014 - The Warranty department of Alphatron Marine guarantees the fast, correct processing of warranty claims. To reassure customers that we are on top of things, we inform our customers in the meantime about the progress. Once a warranty claim is processed, customers receive a service report – signed for agreement - containing a detailed explanation to the customer.Leer más
Intelligent and compact Multi Information Display by JRC
1 diciembre 2014 - JRC’s Multi Information Display NWZ-4610 can be used as GPS, compass, meteo and depth repeater as well as a rudder position indicator. An ideal application for the captain’s cabin or crew’s quarters, for instance: the data from the connected instruments are available at a glance. For application without IMO approval, the screen can also be used as a standalone unit. All in a compact format measuring just 142 x 142 mm.Leer más