Remote monitoring and maintenance possibilities
As the COVID-19 virus continues to pose a threat in daily life and business operations, we would like to serve our customers in the best and safest possible way in these challenging times. To limit the chance of spreading the virus, implementing a healthy work environment for both customers and employees is our priority. We contribute to this cause by offering a variety of remote monitoring and maintenance possibilities.
Our global support centers in Rotterdam, Singapore, and Houston provide expert technical and operational support 24/7. Our virtual monitoring and maintenance services ensure that customers get the expertise they need, where and when it is needed. Our remote monitoring and maintenance solutions are designed to address the challenges of establishing a secure and reliable remote session to the vessel’s control system via satellite communications. Our highly skilled, certified engineers solve service assignments at minimum cost and time by using Remote Support tools. We can provide full support for you and your customers with first-line expert support, remote diagnostics, RMS, AlphaEye support and technical advice.
Why you should consider remote maintenance and monitoring
- 24/7 access to JRC and Alphatron Marine global network of certified experts and engineers;
- Reduce operational cost and minimize the number of service trips;
- Solve problems effectively using remote services to reduce cost and downtime and provide improved quality and safety in faultfinding and maintenance operations;
- Real time virtual, onboard support;
- Remote Assistance during critical and complex operations.
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SSV Mobile (Smart Ship Viewer Mobile) is a new application for (mobile) smart devices that can be combined with our J-Marine NeCST. With this application, you can easily receive and share emergency information from the ship to a safe work environment at the office or home, to support, make a quick response and the right decision.Mehr
When the crew on board experiences equipment errors, JRC/Alphatron Marine can login remotely with our new Remote Maintenance System. Using the data from the VDR (JCY-1900) our technical specialists can troubleshoot and assist in solving the problem 24/7 from a safe distance.Mehr
The AlphaEye offers the next generation service communication tool. This futuristic tool provides an extra set of eyes “on board” and allows a support specialist to stand by and solve 24/7 any problem, globally and remotely.Mehr