In this position Jeroen Kortsmit will be responsible for the worldwide expansion and management of our customer relationship in the fields of customer satisfaction, maintenance agreements, digital services like E-learning as well as remote maintenance and support. He will develop a global strategy and coordinate and improve the customer contacts worldwide in order to safeguard the relationship with the extensive customer base of the JRC/Alphatron Marine Group containing more than 11,000 vessels worldwide.
Especially during the current worldwide outbreak of corona, many owners turned to the original manufactures of their installed equipment onboard in order to be assured of the best possible support. Our Global Customer Support Centers can offer, direct or via remote services, the best quality service with an important high First Time Fix score.
With the new set up of global contact- and contracts coordination we harmonize quality and safeguard a consistent group policy closer to the customer, streamlining multiple contacts and different service arrangements worldwide.
On the base of our extensive maintenance contract experience and references with more than 1,000 vessels, we can guarantee the best possible KPI to our clients. Independent the size of the fleet, we are able to serve you in a professional way and on agreed terms & conditions.
Jeroen Kortsmit is appointed in this position based upon his extensive know-how of the marine industry, the way he acts as ambassador and ability to analyze the individual needs of many shipowners and management companies and transform these into a global strategy.
3063 NH Rotterdam
T +31 10 453 4000
SHARE THE LOVEZurück zur Übersicht
Alphatron Marine introduces the ready-to-assemble AlphaBridge RTA
1 August 2018 - Alphatron Marine with its flagship solution AlphaBridge has been proven very successful in the marine industry. The integrated bridge concept, usually preassembled in one of the workshops, is now available as a full component package and ready-to-assemble, comprising of all required materials and drawings for economic and efficient shipment and assembly in the country of the vessel construction.Mehr
Alphatron Marine opens new office in Korea
22 August 2017 - JRC and Alphatron Marine, answering strong demand for local representation and integrated technology services, today announces a further increase in the global presence with the opening of Alphatron Marine Korea in Busan, Korea. With this strategic location, we will be able to get closer to the customer, strengthen our presence and support growth in the Korean market.Mehr