In this position Jeroen Kortsmit will be responsible for the worldwide expansion and management of our customer relationship in the fields of customer satisfaction, maintenance agreements, digital services like E-learning as well as remote maintenance and support. He will develop a global strategy and coordinate and improve the customer contacts worldwide in order to safeguard the relationship with the extensive customer base of the JRC/Alphatron Marine Group containing more than 11,000 vessels worldwide.
Especially during the current worldwide outbreak of corona, many owners turned to the original manufactures of their installed equipment onboard in order to be assured of the best possible support. Our Global Customer Support Centers can offer, direct or via remote services, the best quality service with an important high First Time Fix score.
With the new set up of global contact- and contracts coordination we harmonize quality and safeguard a consistent group policy closer to the customer, streamlining multiple contacts and different service arrangements worldwide.
On the base of our extensive maintenance contract experience and references with more than 1,000 vessels, we can guarantee the best possible KPI to our clients. Independent the size of the fleet, we are able to serve you in a professional way and on agreed terms & conditions.
Jeroen Kortsmit is appointed in this position based upon his extensive know-how of the marine industry, the way he acts as ambassador and ability to analyze the individual needs of many shipowners and management companies and transform these into a global strategy.
3063 NH Rotterdam
T +31 10 453 4000
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Almi Tankers signs maintenance contract with Alphatron Marine
9 juin 2016 - JRC and Alphatron Marine are pleased to announce that Greek based company Almi Tankers have signed an all-encompassing maintenance contract supporting all yearly inspections and surveys as well as any required services, for a total of eleven vessels.En savoir plus
JRC Europe appoints Marineq as maritime sales and service representative in Russia
14 juin 2019 - JRC Europe has strengthened its influence on the Russian market by concluding a partnership agreement with Marineq, Ltd. As per today Marineq is the official representative of JRC in Russia and other CIS countries and will supply radio and navigation equipment (including spare parts) and carry out subsequent service. The partnership agreement (Memorandum of Understanding) was signed between Marineq, Ltd and JRC Europe in the office on Dvinskaya Street at the end of May 2019.En savoir plus
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