The AlphaEye offers the next generation service communication tool. This futuristic tool provides an extra set of eyes “on board” and allows a support specialist to stand by and solve 24/7 any problem, globally and remotely.
With the AlphaEye, the crew on board can dial directly in via a dedicated (satellite, 3G or 4G) communication link with the expert in the JRC/Alphatron Marine office and inform us through live audio and visual contact the issues they are facing. Error analysis and problem solving can now be achieved in a matter of minutes at a safe distance. This unique remote support makes adjusting or replacing components easy. With the fault-finding completed, missing parts can be arranged to send to the next convenient port of call.
Cost savings through
- Less on site support through high qualified service technicians
- Faster on-site live problem identification and problem solving
Quality assurance through
- A vessel wide IP network on board all maritime vessels and
- Assistance of maintenance procedures
- Training of new technical employees
- Third party access and connection
- Immense increase of technical availability