The AlphaEye offers the next generation service communication tool. This futuristic tool provides an extra set of eyes “on board” and allows a support specialist to stand by and solve 24/7 any problem, globally and remotely.

With the AlphaEye, the crew on board can dial directly in via a dedicated (satellite, 3G or 4G) communication link with the expert in the JRC/Alphatron Marine office and inform us through live audio and visual contact the issues they are facing. Error analysis and problem solving can now be achieved in a matter of minutes at a safe distance. This unique remote support makes adjusting or replacing components easy. With the fault-finding completed, missing parts can be arranged to send to the next convenient port of call.

Cost savings through

  • Less on site support through high qualified service technicians
  • Faster on-site live problem identification and problem solving

Quality assurance through

  • A vessel wide IP network on board all maritime vessels and
  • Assistance of maintenance procedures
  • Training of new technical employees
  • Third party access and connection
  • Immense increase of technical availability
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