Vacature

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Service Coordinator

Houston, USA
40 시간
Service
What does a Service Coordinator do?

As a Service Coordinator you are involved in service and maintenance projects from start to finish. You continuously interact with our customers (captains, shipyards and shipping companies), agents, service partners and our Service Engineers and you are the first point of contact for our customers. When a service/maintenance notification has been received, you create the order and estimate, together with the Technical Support department, as best as possible what is needed to get the job done. Which Service Engineer or service partner do you need, is it available and/or certified, do parts have to be ordered or are they in stock, do you have to take into account the shelf life of products on board, etc? 

After completion of the work, you will receive a report from the Service Engineer and you will ensure that any follow-up actions are followed. You enter the costs incurred on the project, after which you transfer the file to the invoicing department. Within the Service Coordination department you report to the Team leader Service Coordination. Specifically, your activities are:

  • Accepting service requests;
  • planning and managing Service Engineers and service partners;
  • consult with various parties and departments;
  • administrative registration in our ERP system in preparation and after completion of the job;
  • optimizing quality and customer satisfaction together with the other Service Coordinators.
A resourceful planner who always makes sure things work out

Of course you ensure that all service and maintenance work is properly arranged. However, it can happen that you have to deal with unexpected setbacks. The flight you arranged for your colleague has been canceled, the ships are delayed due to bad weather conditions or a part you ordered is delivered later than expected. Situations that require stress resistance, flexibility and ingenuity. At moments like these, you are able to think clearly about how you can solve this as efficiently as possible. You have contact with national and international parties, so you have to deal with different time zones. You keep many balls in the air at the same time in this job, so it is important that you work in a planned and structured way. Obviously in this role you have a customer-oriented attitude, but at the same time you never forget our own business interests and you monitor the margins. We also ask of you:

  • Associates degree or 3 years of relevant work experience in the sector;
  • some technical knowledge and/or affinity with technology is desirable;
  • knowledge of MS Office programs.

When you start working for us as a Service Coordinator, this means that you choose a job in an international working environment with a lot of dynamics, where no day is the same. We are a flat organization with short lines of communication, where we all go for the best result and everyone is willing to help each other. Depending on your ambitions, there are opportunities to develop further in your role and in the organization.

We also offer you:
  • Working conditions that are in line with your responsibilities;
  • nice colleagues in the team;
  • an organization with short lines of communication where decisions can be made quickly;
  • room to develop yourself within the organization;
  • minimum 10 vacation days;
  • full benefit package.

JRC Americas focuses on customer service and technical support, along with the distribution of equipment and the delivery of complete bridge/wheelhouse solutions mainly in North America.

Have you become enthusiastic about this versatile job?

If you are interested in this Service Coordinator position within our company, then apply asap by sending your CV and motivation to our email address. If you have any questions about the job or about the application process, please contact Jens Sikes (Operation Manager – Houston office) by phone number or Mobile.

We are an equal opportunity employer. We strongly believe that employing a diverse workforce is central to our success. We make hiring decisions based on your experience and skills.

We like to recruit ourselves and do not work with recruitment agencies.

지금 신청하십시오

우리는 JRC | 알파트론 마린입니다.

JRC | 알파트론 마린은 심해, 요트, 낚시, 내륙, 크루즈 및 육상 통신 시장을 전문으로 하는 해양 분야의 선도적인 기업입니다. 당사는 통합 브리지 솔루션 제공업체로, 업계를 선도하는 브랜드를 대표하며 JRC(Japan Radio Company Ltd) 포트폴리오에 고유한 보완 제품을 제조합니다.

당사의 포괄적인 서비스 범위에는 고품질 해상 항법 및 통신 장비의 제조, 공급, 설치 및 서비스 제공이 포함됩니다. 유럽, 북미, 큐라소, 한국, 싱가포르에 지사를 두고 있는 당사는 항상 소중한 고객과 가까이 있습니다.

JRC | 알파트론 마린은 오늘날의 기술과 원활하게 통합되는 혁신적인 솔루션으로 고객을 지원하기 위해 노력하고 있습니다. 당사의 솔루션은 해양 시장의 요구와 다양한 유형의 선박의 특정 요구 사항을 완벽하게 충족합니다.

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