Inside Sales Customer Service

Houston, USA

Alphatron Marine USA is a major player in maritime navigation and communication, instrumentation and automation. With a head office in Rotterdam and foreign offices in Japan, Europe, USA, Korea and Singapore we always endeavor to be close to the customers.

General function
The Inside Sales Representative will support a team of outside sales managers and their accounts with all day to day functions that range from customer service, customer maintenance, and sales quotes and order processing.

Position requirements

  • Addresses customer requests and resolve customer complaints by utilizing company tools & resources
  • Employ a professional demeanor in e-mail and telephone communications with customers
  • Respond to customer Inquiries, provide quotes and take customer orders in a timely manner
  • Provide accurate pricing, inventory and delivery information to customers
  • Proactively generate sales and promote company products
  • To input, control and close off orders in Microsoft Navision system
  • Interact with Customers and suppliers to obtain and fill orders correctly
  • Coordinate deliveries with the Warehouse and purchasing departments
  • To be responsible for the sales order processing and follow-up once the product is shipped
  • To Complete the sale order files and handover to administration for invoicing

Knowledge, skills and abilities

  • Two to three years of Maritime industry experience
  • JRC product knowledge preferred
  • Excellent communication and phone etiquette
  • Organization and time management skills
  • Ability to explore and learn other software applications
  • Working knowledge of Microsoft Office, Specially outlook and Excel
  • Excellent interpersonal & Problem-solving skills
  • High School Diploma or GED

Job Type: Full-time 
Job Location: League City, TX  

Alphatron Marine USA offers best-in-class benefits, including:

  • Competitive pay
  • Optimal health, vision and dental care insurance programs with no premiums for employee
  • Vacation and sick leave
  • Personal development opportunities (training, mentorship, etc.)
  • 401K with Employer Match
  • Wellness Program

Alphatron Marine USA., Inc. is an Equal Opportunity Employer, candidates with above qualifications are encouraged to apply directly at recruitment.usa@jrc.am "Apply Online, No direct phone calls please" Candidates must be legally authorized to work in the U.S.A. and pass a thorough background check.

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