In this position Jeroen Kortsmit will be responsible for the worldwide expansion and management of our customer relationship in the fields of customer satisfaction, maintenance agreements, digital services like E-learning as well as remote maintenance and support. He will develop a global strategy and coordinate and improve the customer contacts worldwide in order to safeguard the relationship with the extensive customer base of the JRC/Alphatron Marine Group containing more than 11,000 vessels worldwide.
Especially during the current worldwide outbreak of corona, many owners turned to the original manufactures of their installed equipment onboard in order to be assured of the best possible support. Our Global Customer Support Centers can offer, direct or via remote services, the best quality service with an important high First Time Fix score.
With the new set up of global contact- and contracts coordination we harmonize quality and safeguard a consistent group policy closer to the customer, streamlining multiple contacts and different service arrangements worldwide.
On the base of our extensive maintenance contract experience and references with more than 1,000 vessels, we can guarantee the best possible KPI to our clients. Independent the size of the fleet, we are able to serve you in a professional way and on agreed terms & conditions.
Jeroen Kortsmit is appointed in this position based upon his extensive know-how of the marine industry, the way he acts as ambassador and ability to analyze the individual needs of many shipowners and management companies and transform these into a global strategy.
3063 NH Rotterdam
T +31 10 453 4000
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Global maintenance contract awarded to Alphatron Marine
22 December 2015 - Alphatron Marine is pleased to announce the signing of a 3-year global maintenance agreement with Van Oord. The contract will be to exclusively maintain and proactively support all navigation and communication equipment on their entire fleet of more than 80 vessels.Read more
Meet JRC/Alphatron Marine at SMM 2018
21 August 2018 - JRC/Alphatron Marine is once again proud to present her leading products, innovations and solutions at SMM, one of the world’s largest exhibitions, held every two years. At the exhibition will we official launch the new ProLine, a total package with professional equipment, demonstrate the new AlphaBridge fitted on a Multi-Purpose Vessel and introducing the new ready-to-assemble AlphaBridge RTA.Read more