In this position Jeroen Kortsmit will be responsible for the worldwide expansion and management of our customer relationship in the fields of customer satisfaction, maintenance agreements, digital services like E-learning as well as remote maintenance and support. He will develop a global strategy and coordinate and improve the customer contacts worldwide in order to safeguard the relationship with the extensive customer base of the JRC/Alphatron Marine Group containing more than 11,000 vessels worldwide.
Especially during the current worldwide outbreak of corona, many owners turned to the original manufactures of their installed equipment onboard in order to be assured of the best possible support. Our Global Customer Support Centers can offer, direct or via remote services, the best quality service with an important high First Time Fix score.
With the new set up of global contact- and contracts coordination we harmonize quality and safeguard a consistent group policy closer to the customer, streamlining multiple contacts and different service arrangements worldwide.
On the base of our extensive maintenance contract experience and references with more than 1,000 vessels, we can guarantee the best possible KPI to our clients. Independent the size of the fleet, we are able to serve you in a professional way and on agreed terms & conditions.
Jeroen Kortsmit is appointed in this position based upon his extensive know-how of the marine industry, the way he acts as ambassador and ability to analyze the individual needs of many shipowners and management companies and transform these into a global strategy.
3063 NH Rotterdam
T +31 10 453 4000
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AlphaBridge delivered to Multi-role Aviation Training Vessel MV Sycamore
20 July 2017 - Alphatron Marine is pleased to announce the delivery of an extensive AlphaBridge package to the Multi-role Aviation Training Vessel (MATV) MV Sycamore for the Royal Australian Navy through the Serco Australia managed Fleet Marine Services Contract. The package consists of fully advanced navigation and communication equipment and is supplemented by a broad scope of tools and solutions that incorporate the latest maritime technology.Read more
All-in maintenance contracts
1 December 2014 - Alphatron Marine offers a contract for the service and maintenance of onboard equipment for a fixed annual sum. This contract includes the annual ‘health check’, radio surveys, Annual Performance Tests (for the Voyage Data Recorders), repair requests and 24/7 support worldwide. No longer separate invoices and unforeseen (repair) costs.Read more